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Returns and Exchanges

Product-specific Return Policy

Some products have different return and exchange conditions due to product material, licensing agreements, and other factors. Product-specific return conditions supersede the general return policy; they are listed below.

Fender®, Gibson®, and TonePros® Return Policy

Fender®, Gibson® and TonePros® products must be returned unopened in the original packaging. Returns with opened packaging for these brands will be returned to sender at the customer's expense with no refund.

Pickguard Return Policy

In addition to the conditions of the general return policy, pickguard returns must have the original protective sheet intact. Do not remove the protective film unless you intend to keep the pickguard.

Tuning Key Return Policy

In addition to the conditions of the general return policy, returned tuning keys must be wrapped separately so as not to rub against one another resulting in surface blemishing. All tuning keys must be returned with any and all included screws, bushings, and/or other hardware. Tuning keys returned without proper packaging care, or missing included hardware, will be subject to a restocking fee, or may not be accepted at all.

Sale and Closeout Product Return Policy

Defective Sale and Closeout products may be sent back for exchange or store credit only; no refunds.

Special Order Return Policy

Special order products cannot be returned or exchanged except in the case of defect. The 50% payment taken when placing a special order is not refundable.

General Return Policy

Returns, refunds, or credits may be accepted or issued within 90 days of the original purchase date, provided the product is returned in its original packaging with a copy of the customer's invoice or invoice number. All returns are subject to restocking fee of 15%. The customer is responsible for return shipping costs.

Fender®, Gibson® and TonePros® products must be returned in the original packaging.

Pickguard returns will only be accepted with the protective sheet intact, having not been removed.

Defective merchandise may be returned up to one year from the date of purchase provided no alterations have been made. Invoice number must be provided.

Customers who have purchased Allparts products from an Allparts dealer must return their products to that specific dealer.

Defective Sale and Closeout products may be sent back for exchange or store credit only; no refunds.

RMA Return / Exchange Form

To return any products from your order, please print and fill out a return form and include it with your return package. Only one return form is necessary.

   Download Return Form