Allparts Support

Everyone needs a little help at some time.  The following sections have been provided to enhance your shopping experience and answer your questions.  And remember, you can always send us a quick message or call us - even if it's just to say "hi."

 

How do I access my existing account on the new website?

If you're a Dealer and have ordered in the past 18 months, then your old Allparts.com account and order history were migrated here to this new website. Please check your email for an invitation to activate your new Allparts.com account.

Did my allparts.com account get closed or deleted?

In January 2019 we changed our website software and host. Dealers accounts that had ordered in the past 18 months were transitioned, but we were not able to transition account passwords because they were encrypted.

To create a new password for your migrated account, please use the "Forgot your password?" link on this login page to create a new password and sign in. We cannot reset or create a password for you, so you must do it yourself. If the website tells you "No account found with that email," then your account was not migrated and we ask that you create a new one. We regret this inconvenience and thank you for your patience and understanding.

More information is available in this blog post.

What payment methods are accepted?

Allparts accepts VISA, MasterCard, Discover, American Express, Diners Club, and JCB from all customers.  Allparts dealers may pay by COD with company check.  PayPal and personal checks are not accepted, even from dealers and other businesses.

Is there a minimum order amount?

All orders have a minimum of $10.00 USD, regardless of whether they are placed online or over the phone. If you need less than $10.00 in parts, please consider purchasing locally by using our dealer locator tool to find an Allparts dealer store near you.

Can I order something you don't carry?

Yes!  Most manufacturers do not sell their products to the general public. Allparts can place orders for these products on your behalf direct from the manufacturer, even if we do not normally carry the parts. These special orders of products direct from the manufacturer require a non-refundable 50% deposit.

Important: The customer is responsible for researching and supplying the exact manufacturer product code / part number to Allparts. Simply contact us with your manufacturer part numbers to place an order. Fulfillment time is typically 4 - 6 weeks but could be longer depending on the manufacturer. Shipping for these products follows our standard pricing structure.  Special order products cannot be returned or exchanged except in the case of defect.

My country isn't listed in the checkout. How can I order?

If you don't see your country listed when you create an account or checkout, then your we do not ship to your country. Please refer to our international distributors to order from a supplier near you.

How can we become an Allparts Dealer?

Simply apply for a dealer account. Everything you need to know can be found on our dealer page. We need your business information, tax exempt certificate (if applicable), and an opening order of at least $200 - to which your dealer discount will be applied. We must have everything submitted at one time, so if you're not ready to order right now, please hold off on applying until you are.

 

 

Drop Shipping

Allparts does not offer drop shipping. All dealer orders must ship to that dealer's receiving address, not to that dealer's customer. We apologize for any resulting inconveniences.

Shipping Rates

In some cases you may purchase an item that ships separately due to large size or unconventional shape. In these cases the actual shipping amount may vary from what is displayed on this website. Your final invoice will reflect all charges.

Dimensional Weight and Inaccurate Website Rates

Most shipping methods use the package's dimensional weight to calculate shipping rates. Orders containing large or irregularly shaped products may result in higher shipping costs that may not be be calculated correctly by our website at the time of checkout. In such cases we will contact the customer for an additional payment.  Items known to increase the cost of expedited shipping methods include bodies, necks, fret boards, fret wire, truss rods, pickguards, and pickguard blanks.

Order Shipping Date

Allparts begins processing an order the following business day. In most cases orders are shipped the business day after they are placed. We strive to ship all orders within 3 - 7 days.

Same-Day Shipping

Same-day shipping is only available to customers who place an order with an expedited shipping method by 1:00 PM Central Time.

PO Boxes

FedEx will not deliver to a PO Box.  Customers with PO Boxes should contact us to arrange another shipping method.

Mail Forwarding / Rented US Mailboxes

Allparts does not ship to mailboxes hosted by mail forwarding services for the purpose of international delivery. Orders identified as being purposed for international forwarding will be cancelled and, if possible, the pending payment authorization will be reversed. Please visit www.allparts.com/international to order from an Allparts International Distributor near you.

FedEx Ground Transit Time

Delayed Processing

Allparts may contact you to request more information or feedback from you prior to processing your order. Failure to respond to these information requests may result in unnecessary delays in processing your order. Allparts may request more information from you in order to:

  • Verify your billing or shipping address
  • Confirm recipient availability
  • Request your preference in handling a product not in stock
  • Address security or fraud concerns

Opting to have Allparts hold an order until all items are available will, of course, delay order processing.

COD Surcharge

(Dealers only) The COD payment option available to Allparts Dealers is accompanied by a $13.50 fee.

This fee is charged by FedEx - not Allparts. The COD fee is not reflected on Allparts.com order confirmations, web orders, or invoices.  If you choose to pay by COD, you will need to write a check drawn on a business account for the amount of your order plus $13.50.

Redirected Packages

Packages that are redirected or intercepted after shipment due to customer error are subject to a $16.00 address correction fee. This fee is charged by FedEx, not Allparts.

Shipping Limitations and Exceptions

Due to manufacturer policies, shipper policies, and federal regulations, some products have shipping exceptions.

US-Only Products

These products can not ship outside the US:

  • Organic Mother of Pearl products with -080 suffixes.
  • Organic Abalone products with -081 suffixes.
  • MK-3178, MK-3179, and MK-3181 knobs with organic shell material.

Highly Flammable Products

These products can not ship via USPS; they can only be shipped by FedEx ground-based methods.

Binding
LT-1456 series, LT-1486-081

Glues and Sprays
LT-1105-000, LT-1108-000, LT-1138-000, LT-4241-000

Pickguards
All nitrocellulose products (-046 suffix, and necks with "NF" in their code).

Body Templates
LT-1920-000, LT-1921-000

Brand Agreement Restrictions

Shipping of these branded products must comply with policies set by their respective manufacturer.

Fender®
All Fender® licensed necks must ship at retail price to Australia, regardless of Allparts customer account type.

TonePros® - Shipping is limited to the following countries:

  • All nations of Africa
  • Brazil
  • China
  • Denmark
  • Israel
  • Mexico
  • New Zealand
  • Norway
  • Philippines
  • Singapore
  • South Korea
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • United States of America
  • Ukraine

    Allparts offers a generous, lenient, and common-sense return policy and procedure, but there are things the customer can do to make things difficult. Detailed here is the entirety of our return policies, which also serves as a customer guide to receiving a timely and complete refund or credit. Our return policy was last revised many years ago, and touched-up for clarity in April 2016.

    Product-specific Return Policies

    Some products have different return and exchange conditions due to product material, licensing agreements, special care requirements, and other factors. We're showing you the product-specific return conditions first because they supersede the general return policy described later on this page.

    Pickguard Return Policy

    All pickguards, pickguard blanks, spring covers, truss rod covers, and other pickguard-like products are sold with a protective film covering the material. Pickguard products must have this original film still on - having not been removed and reapplied - to be eligible for return or exchange. Do not remove the protective film until you are certain you will be keeping the product. Once the film is removed, you own the product, and it is no longer eligible for return.

    Tuning Key Return Policy

    All tuning keys are shipped with great care so as to keep the keys from making contact with one another and blemishing. This is done by either blister packaging or clamshell packaging the tuning keys. Tuning keys qualify for return or exchange if they have 1) not been installed and 2) are shipped back to Allparts with equally great care so as to prevent the keys from rubbing each other. We recommend wrapping each key in padding, foam, bubble wrap, or another protective material. Blemished tuning keys are trash products, and trash products are not eligible for return.

    Fender, TonePros, and Gibson Product Return Policy

    These products must be returned unopened, in the original packaging.

    Sale and Closeout Product Return Policy

    Sale and Closeout products may be sent back for exchange or store credit only; no refunds. The Product Specific and General Return Policies detailed on this page still apply to closeout products. Purchase these products at your own risk.

    General Return Policy

    Still-new, Resalable Products: 90 days

    Returns may be accepted, and refunds or credits may be issued, within 90 days of the original purchase date. Similar to purchasing a product such as a wireless phone, products returned to Allparts should be new and in the original package to qualify for a full refund. Otherwise a restocking fee may be applied. See Restocking Fee below. Your invoice number must be provided to return a resalable product. See Proof of Purchase below.

    Defective Products: 1 Year

    Defective merchandise may be returned up to one year from the date of purchase provided no alterations have been made. Only send back "defective" merchandise if you have spoken with an Allparts salesperson and he/she has confirmed that the product is indeed defective. Do not decide on your own that a product is defective; it may be that you ordered the wrong part, or you ordered the correct part but are not using / installing it correctly, or something else entirely. Products returned as defective which are not defective will be subject to a restocking fee and the return shipping charges will not be reimbursed or credited. See Restocking Fee below. Your invoice number must be provided to return defective products. See Proof of Purchase below.

    Proof of Purchase

    Because Allparts is a distributor and supplier and our products are often resold and change ownership, proof of purchase from Allparts is required for all returns and exchanges. Otherwise we don't know when you purchased the product, how much credit you are due, or if you purchased it from Allparts in the first place. Acceptable proofs of purchase include the original invoice, copy of invoice, invoice number, or web order number. It is the customer's responsibility to provide this information; we just don't have the personnel and resources to scour months of transactions looking for a single line item. Please perform your due diligence as a buyer and retain your purchase information. Place your paper invoice in the bottom of your sock drawer and walk away - that's all there is to it.

    Restocking Fee

    Non-defective products returned with damaged or open packaging, packaging that has been written on, or packaging stickered for resale must be repackaged individually by Allparts' staff. This takes time, halts the current mass-packaging process, requires human intervention, and therefore incurs a restocking fee of up to 15% of the purchase price.

    Return Shipping Costs

    The customer is responsible for return shipping costs unless the return is the result of a mistake by Allparts. If you purchase something that doesn't fit, purchase the wrong product, or simply change your mind, then you must pay to ship the product back to Allparts. If you order Product A and Allparts sends Product B, or Product A arrives damaged, then Allparts will send you a prepaid mailer or make some other arrangement to facilitate your return of the product.

    Third Party Purchases: eBay, Amazon, Dealers, etc.

    Customers who have purchased Allparts products from an Allparts dealer, eBay or Amazon transaction, or other third party seller must return those products to that specific seller or dealer. Allparts Music Corp. does not sell on eBay, Amazon, or any online marketplace other than our own webstore at www.allparts.com, but our dealers and individual resellers do. If you purchased a product from some place other than allparts.com, then you purchased from a dealer or reseller and any product, payment, or service issues should be addressed by that seller.

    RMA Return / Exchange Form

    To return or exchange any products from your order, please visit our online return and exchange form to generate and print your RMA documents which must accompany the item in the returned packaged.

    Please refer to our comprehensive terms of service page.  It details important information on copyrights, trademarks, warranties, our return policy, and more.

     

     

     

     

     

     

     

     

    Please refer to our privacy policy and GDPR compliance pages.  They detail important information about the data we collect, how we use and share it, and how you can request permanent deletion of your information.

     

     

     

     

     

     

     

    Our newly designed current year Allparts color catalog with pricing is available on this page. Just add it to your cart on your next order.

    You can also download our catalog (10 MB) in PDF format.

     

     

     

     

     

     

     

    We are pleased to offer wish lists to enhance your shopping experience (account creation required).  Here are some ways you can put wishlists to work for you:

    Use a wish list to build a new guitar.  You can save the parts you need for later without affecting the items you're buying now.

    Create a wish list to organize your repairs.  Many of our dealers utilize a different wish list for each of their customers so parts from one project don't get mixed up with parts from another project.

    Send a wish list to your customer.  Our dealers also utilize wish lists to share quotes with their customers.  Just enter your customer's email address to send them a list of the parts needed for their build or repair.