Collection: tab-FAQS

How do I access my existing account on the new website?

If you're a Dealer and have ordered in the past 18 months, then your old account and order history were migrated here to this new website. Please check your email for an invitation to activate your new account.

Did my account get closed or deleted?

In January 2019 we changed our website software and host. Dealers accounts that had ordered in the past 18 months were transitioned, but we were not able to transition account passwords because they were encrypted.

To create a new password for your migrated account, please use the "Forgot your password?" link on this login page to create a new password and sign in. We cannot reset or create a password for you, so you must do it yourself. If the website tells you "No account found with that email," then your account was not migrated and we ask that you create a new one. We regret this inconvenience and thank you for your patience and understanding.

More information is available in this blog post.

What payment methods are accepted?

Allparts accepts VISA, MasterCard, Discover, American Express, Diners Club, and JCB from all customers.  Allparts dealers may pay by COD with company check.  PayPal and personal checks are not accepted, even from dealers and other businesses.

Is there a minimum order amount?

All orders have a minimum of $10.00 USD, regardless of whether they are placed online or over the phone. If you need less than $10.00 in parts, please consider purchasing locally by using our dealer locator tool to find an Allparts dealer store near you.

Can I order something you don't carry?

Yes!  Most manufacturers do not sell their products to the general public. Allparts can place orders for these products on your behalf direct from the manufacturer, even if we do not normally carry the parts. These special orders of products direct from the manufacturer require a non-refundable 50% deposit.

Important: The customer is responsible for researching and supplying the exact manufacturer product code / part number to Allparts. Simply contact us with your manufacturer part numbers to place an order. Fulfillment time is typically 4 - 6 weeks but could be longer depending on the manufacturer. Shipping for these products follows our standard pricing structure.  Special order products cannot be returned or exchanged except in the case of defect.

My country isn't listed in the checkout. How can I order?

If you don't see your country listed when you create an account or checkout, then your we do not ship to your country. Please refer to our international distributors to order from a supplier near you.

How can we become an Allparts Dealer?

Simply apply for a dealer account. Everything you need to know can be found on our dealer page. We need your business information, tax exempt certificate (if applicable), and an opening order of at least $200 - to which your dealer discount will be applied. We must have everything submitted at one time, so if you're not ready to order right now, please hold off on applying until you are.